Merkury Innovations offers budget-friendly WiFi security cameras that match up against competitors at triple the price. However, one problem that owners face is their Merkury WiFi Camera not connecting easily.
If your Merkury WiFi camera is not connecting, you should try the following six solutions:
- Switch to a 2.4 GHz WiFi Connection
- Try a Different Smartphone For The Merkury Cam App
- Adjust the WiFi Encryption Settings
- Press The Reset Pin On The Camera
- Restart Your WiFi Router
- Connect The Camera Using AP Mode
These solutions are typically the fixes to this problem and will restore the functionality of your Merkury WiFi Camera. Keep reading further to learn what to do if Merkury WiFi Camera is not connecting.
Do Merkury WiFi Cameras Need Internet to Work?
As a wireless security camera, most Merkury cameras require an internet connection to access all features. You can access your security cameras from your mobile phone with the Geeni app (Geeni is the parent company of Merkury Innovations).
Without a stable internet connection, your security camera will not work optimally for your home. If you want the best from your cameras, you must set up your WiFi settings correctly for a stable connection.
Fortunately, a standard internet modem is enough to provide a solid signal to your WiFi camera. Geeni makes the setup process straightforward, but you must ensure that the signal is the correct type.
6 Things to Do If Merkury WiFi Camera is Not Connecting
1. Switch to a 2.4 GHz WiFi Connection
One of the most common problems with connecting a Merkury WiFi Camera is choosing the wrong frequency for the system. Most internet providers install routers with 2.4GHz and 5GHz options for customers.
While the 5GHz is faster, it is not compatible with Merkury WiFi cameras because of their lower range. The 2.4 GHz is the signal that works with these cameras, and there is no exception to this issue.
If you attempt to connect your cameras to a 5GHz internet signal, your camera will not operate. While you may be able to make a successful connection to the cameras, the cameras will not work no matter what you try to adjust.
The internet provider will usually give you two sign-in options for your internet connection. When connecting the WiFi to the camera, you must select the option with 2.4 next to it to make a stable connection.
2. Try a Different Smartphone For The Merkury Cam App
Merkury WiFi Cameras are designed to work with iOS and Android devices, but there may be circumstances when your phone doesn’t connect. If you are unsure if the problem is the camera or your smartphone, you should check the app on another phone.
If you have an iPhone, try to connect it to an Android device to see if it connects to the security camera. When you have an Android, you should use an iPhone to see if you can access the cameras.
When reading this solution, you may think, “I don’t have two phones to try this method.” If you don’t have a different device, you should ask a friend to let you borrow it briefly for this troubleshooting step.
If your Geeni app works with someone else’s phone, your phone is having a problem with the connection. You should ensure that your phone has a WiFi connection and does not have any pending updates.
3. Adjust the WiFi Encryption Settings
The data encryption of your WiFi signal is a critical security feature that helps protect your sensitive data. Sometimes, a Merkury WiFi Camera will not work with certain encryption settings.
Four wireless security encryption settings are:
- Wired Equivalent Privacy (WEP)
- WiFI Protected Access 1 (WPA1)
- WiFi Protected Access 2 (WPA 2)
- WiFi Protected Access 3 (WPA 3)
The default encryption settings for your router are WPA/WPA2 and work with your Merkury WiFi Camera in most cases. You may need to perform some trial and error by going through your router’s wireless security settings.
Every time you adjust the wireless security settings, you should restart your Geeni App and attempt to connect. If the problem continues after adjusting the frequency and encryption settings, you will need to continue with the other solutions.
4. Press The Reset Pin On The Camera
Once you’ve addressed all the potential problems with your home’s wireless connection settings, you should focus on the camera. Restarting your camera could be the solution you are looking for and restore its functionality.
If you want to restart your Merkury Camera, you can find the reset button on the back of the device. The reset button should be held for 3-4 seconds to reboot the system and restore it to factory settings.
For devices without a dedicated reset button, you can reset the security camera by unplugging its power supply. After waiting 10-15 seconds, you can plug the power supply back into the camera.
After resetting your device, you can reconnect it to the Geeni app to see if you have solved the problem. If you have tried all the other solutions on this list without success, this is likely the fix that solves your problem.
5. Restart Your WiFi Router
Along with resetting your Merkury WiFi Camera, you can reset your WiFi router if the problem continues. When a WiFi router has trouble connecting to devices, internet providers recommend restarting the router.
If you are unsure how to restart a WiFi router and modem, you should take the following steps:
- Unplug the power supply from the router and modem
- Wait 30 seconds before plugging in the modem and pressing the power button
- Wait 60 seconds before plugging in the router and pressing the power button
- Wait at least 2 minutes before attempting to connect your Merkury WiFi camera
When the problem is your wireless network, you should be able to reconnect your wireless devices to the cameras. However, this solution will not fix a network outage in your local area that’s affecting functionality.
You can confirm a network outage in your area using a platform like Down Detector and searching your internet provider. By looking at the outage map, you can determine if your local area was affected by a wireless network outage.
6. Connect The Camera Using AP Mode
When setting up Merkury WiFi cameras, you can choose between easy and AP modes. In most cases, the recommended option is easy mode, as it’s the easiest way to set up and connect your cameras.
However, you may need to choose AP mode if you struggle to connect with easy mode. The AP mode has a different setup process that may be more helpful for your individual circumstances.
You can connect the camera using AP mode by taking the following steps:
- Open the Geeni app and log into your account
- Plug in your camera and perform a manual reset
- Once the camera has a flashing red light, press the [+] symbol
- Select [Video Camera] – [Geeni WiFI Camera] – [QR Code]
- Scan the QR code located on your Merkury WiFI Camera until you hear a beep
Frequently Asked Questions
The blue light on a Merkury Camera means your device has a stable internet connection. The device will have a red light when there isn’t a stable internet connection. These lights are important, as they determine if your security cameras provide high-quality video footage of your property.
Connecting a Merkury Camera is a simple process that requires you to download the Geeni app and follow the instructions. The connection process is fast if you have a 2.4GHz WiFi connection. You will need to adjust your 5GHz frequency and adjust it to ensure it is a 2.4GHz connection.
If you want to reset your Merkury Camera, you can find the reset button on the back of the camera. The small button will be on the left side of the speaker, which can be held down to reset the device. Additionally, you can unplug the device’s power supply to restart the camera without a button.
Conclusion
Are you wondering what to do if your Merkury WiFi Camera is not connecting? Follow the solutions described in this article and help restore the functionality of your Merkury WiFI cameras.
These solutions are the most common problems with connecting a WiFi camera and can help fix your Merkury WiFi Cameras. If these solutions do not solve your problem, you can contact Geeni support for further assistance.