Have you canceled your Vivint contract and wondered what happens next? For most security systems, the company will send a technician to remove the installed equipment. However, Vivint has a different process when you cancel your contract.
When you cancel your Vivint contract, you can keep the equipment if it is paid off. If you didn’t pay the equipment balance, you must return it within 30 days. After canceling, you can sell or use the equipment without monitoring.
If you want to avoid problems with Vivint, it’s best to follow their instructions in their contract’s terms and conditions. Keep reading further to learn what happens to Vivint’s equipment after cancellation.
Will Vivint Take Back Their Equipment After Cancellation?
When you install a Vivint security system in your home, you can pay for it upfront or agree on a payment plan. After paying for the equipment upfront, it’s 100% yours, and you can do whatever you want with the equipment.
However, the cancellation process can get tricky when you have a payment plan with a remaining balance. When a Vivint system’s equipment is not paid off, and there are no plans to pay for it, they will need to return it.
Vivint has a 30-day return period when the owner can give back the equipment. You can contact Vivint customer support and arrange the shipment of your system. In most cases, Vivint will offer to pay the shipping costs to return the equipment.
Along with sending the equipment back, you can pay the remaining balance on your system if you want to keep it. As we will explore in a future section, you can still use some system components without a monitoring plan.
Can You Cancel Vivint Before Paying Off the Equipment?
You will generally have two options if you want to cancel your Vivint contract before paying for the equipment. The first option is to return the equipment within 30 days, and the second is to pay the remaining balance.
Some owners will attempt to avoid these options and be charged from the credit card on file or sent into debt collection. In some cases, you can also cancel a contract without penalty if the system owner fits into the following categories:
- Death
- Bankruptcy
- Transition to an Assisted Living Home
- Military Deployment of More than Six Months
- Military Medical Discharge
- Military Retirement
This cancellation process isn’t a sure thing and is dependent on the customer service team. They will investigate your circumstances and decide if you fit the criteria for canceling the contract without a fee.
What to Do With Vivint Equipment After Cancellation
After you have canceled your Vivint contract and own the equipment, you can sell the security system or use it without monitoring. If you browse a marketplace like eBay, you will find numerous Vivint security systems for sale.
You could also use the equipment without a professional monitoring subscription if you cancel your contract. While the security cameras won’t work without the monitoring plan, you can still utilize the sensors in the home.
Many homeowners who bought a home with Vivint use the equipment without a monitoring plan. While the security system won’t work as intended, you can improve the property’s overall security.
Can You Use Vivint Equipment With Other Companies?
A common thought that past Vivint owners have is if they can use the old equipment with other security companies. While this would be convenient, directly linking most Vivint equipment to another provider’s app is impossible.
Most security system companies make connecting another system to their interface impossible. If you have Vivint equipment, you can pay for monitoring or sell the equipment while you install a new system.
Frequently Asked Questions
If you want to use Vivint equipment without a subscription, you can only use the sensors, door lock, thermostat, and alarms. You cannot view your security cameras or remotely arm the alarm without a subscription. If you want the most functionality, you must purchase a subscription for your system.
Since users access and view Vivint cameras through the Vivint App, you can’t use them without purchasing a monitoring plan. The cost for a 24/7 monitoring plan by Vivint will be $51.47 per month. This cost may be more if you don’t pay off the remaining balance upfront for the Vivint equipment.
Vivint offers payment options and upfront pricing for its system’s equipment. Once you pay the balance on the equipment, it is yours, and Vivint won’t take it if you cancel the contract. After canceling the contract, you can sell the equipment to recoup costs or use it without a monitoring plan.
Conclusion
We hope this answers your questions if you were uncertain about what happens to Vivint equipment after cancellation. In most cases, you can keep the Vivint equipment and use it however you want without monitoring.
However, if you didn’t pay the balance for the equipment, you must return the equipment to Vivint. You can contact Vivint support to arrange the return if you want to start the cancellation process.
Great info.
Would have loved to see how long of payments would have paid off equipment.
Vivint security systems are typically paid off over 36 to 60 months, depending on the financing plan. The monthly payment is based on the total equipment cost, divided by the financing term, often with 0% APR. You can also pay upfront.
I just cancelled Vivint. I didnt have any cameras, only the sensors, smoke and CO alarm and doors. Would they continue to work with google? Would the panel continue to work?