Have you recently bought a home with Vivint security products already installed? You are in luck, as this is one of the top security system companies in the United States today. The products come with advanced security features that bring peace of mind to homeowners.
If you bought a home with Vivint, you need to contact customer support to activate the system. The Vivint products require a subscription for monitoring services before you can take advantage of your new security system.
Once you have closed on your new property, you should follow the steps in this article to complete a smooth transition. Keep reading further to learn more about what to do if you buy a home with a Vivint security system.
Can You Keep The Vivint Equipment?
If you purchased a home with Vivint security equipment inside, you don’t need to return any items. The Vivint security system is included with the house, no matter if the original owner is still making payments on the initial installation.
One of the main concerns for new homeowners is what happens if the original owner defaults on the payments. Fortunately, you can have peace of mind knowing that Vivint does not remove equipment if the owner defaults.
However, you will need to activate the system to restore the functionality of your Vivint security system. Whether it’s window break sensors or security cameras, the system operates from a central console.
How to Activate Your New Vivint Security System
When you are lucky enough to have a Vivint security system in your new home, you will save on installation costs. However, you will need to activate the system by contacting Vivint customer support for help.
Take the following steps to activate your Vivint system:
- Start by calling 801.377.9111 and pressing (1) to speak with a helpful customer support representative.
- Once the representatives connect to the system, they can analyze the equipment and setup at the property.
- A Vivint panel activation professional will assess the condition of your system to ensure that everything is updated and working. This process is completed over the phone.
Once you agree to subscription terms and a contract, your system will start working for your new home. The process is simple and will activate immediately over the phone with a representative.
Is a Subscription Required For Vivint?
If you want to use Vivint’s service, you will need to pay a monthly subscription. However, the services are inexpensive and are not tied to a restrictive contract. There are three subscription tiers available from Vivint.
These three tiers include:
- Smart Security Plan – $29.99
- Smart Home Plan – $39.99
- Smart Home Video Plan – $44.99
Depending on the equipment in your home, you will need to choose a subscription plan accordingly. If you only have alarm sensors on the property, you will only need the most basic package.
Can You Use Vivint Without Monitoring?
While you can use Vivint equipment without monitoring, there are some important factors to consider before making this decision. With a monitoring plan, you will receive mobile alerts or notifications if the equipment detects an issue, such as a break-in or a fire.
Not having monitoring means that you will need to check your equipment and monitor it yourself to ensure that everything is working properly. Additionally, some of Vivint’s equipment, such as its security cameras and smart locks, may only function properly with a monitoring plan.
Are Vivint Systems Compatible With Other Brand Products?
If you chose another alarm company and owned a security system at your previous home, you might be curious if you can use the equipment with Vivint. Unfortunately, the Vivint products are not compatible with other system products.
You will need to purchase specialized Vivint products if you want to expand the capabilities of your system. Vivint offers a wide selection of products, from security cameras to smoke detectors for your home.
What Happens If You Set The Alarm Off By Accident?
Did the alarm in your home randomly set off in your home? While this isn’t common, you will need to remove the system from the wall. Without knowing the passcode of the system, you can’t turn the alarm off normally.
After you’ve removed the panel and batteries, you can contact Vivint to learn more about resetting the passcode. Vivint makes activating their systems easy over the phone and will gladly guide you through the process.
Frequently Asked Questions
Vivint security systems can be transferred to a new owner if the original owner sells the home. However, if you transfer an existing contract to a new owner, there is a $99 transfer fee for the owner. If the person signs a new agreement with Vivint, there is no transfer fee, and it’s free to switch owners.
Unfortunately, you can’t cancel your Vivint contract without paying off the remaining balance of the equipment. Sometimes, a Vivint representative will require only half of the total payment, but it’s not guaranteed. You may be required to pay a cancellation fee if you want to end your contract early.
If you want to move a Vivint system, you can hire someone to remove the system, or you can do it yourself. A qualified Smart Home Pro will charge $149 to remove the system from your property. However, you can also remove the system yourself by being careful and labeling the equipment.
Conclusion
If you bought a home with Vivint, you could activate it by contacting their help phone number. A professional representative will walk you through the activation process for your property.
Once the activation is complete, you will have low monthly payments for a superior security system. If you want more features, you can work with Vivint for more equipment and upgrades for your home.