Is your Eufy camera not working in HomeKit? If you received a “No Response” or similar error message on your device, you aren’t alone. There are numerous complaints about this problem from Eufy device owners looking to connect to their Apple HomeKit.
Fix a Eufy camera not working in HomeKit by checking compatibility, updating system firmware, and adding the camera again. In most cases, these troubleshooting steps will solve your problem with HomeKit.
Connecting and configuring your Eufy camera can be challenging if you don’t know the right steps. Keep reading further to learn how to fix a Eufy camera not working in HomeKit and restore functionality.
Why a Eufy Camera Doesn’t Work in HomeKit
Before troubleshooting your devices, you must first learn why a Eufy camera won’t work with HomeKit. There are numerous potential reasons a Eufy security camera won’t connect to Apple HomeKit.
Some of the most common reasons are:
- Outdated Firmware
- Improper Configuration
- Incompatible Camera Model
- Disconnected WiFi Network
One of these four reasons is typically the cause that results in the error message on Apple’s HomeKit. When searching for the cause, the primary focus should be if your problem originates from the Eufy camera or Apple Hub.
While the problem may seem like a Eufy camera malfunction, the solution could be as simple as signing into your iCloud account. The troubleshooting process can take some time, but the solution will have your system working again.
How to Fix a Eufy Camera Not Connecting to HomeKit
Check the Compatibility of the Eufy Camera
If your Eufy camera can’t connect to HomeKit, you should check your system’s compatibility. Apple HomeKit is not compatible with all Eufy camera models, so you should confirm you have a compatible option.
The following Eufy cameras can work with Apple HomeKit:
- Eufy Indoor Cam 2K
- EufyCam 2 Pro
- Indoor Pan and Tilt Camera Models
On the original box of your Eufy camera, you will see a “Works with HomeKit” label if it’s a compatible model. Most new models from Eufy work with smart hubs like HomeKit and Amazon Alexa.
Update System Fireware if Outdated
Do you not have automatic updates enabled on your devices? If your Eufy camera doesn’t work with HomeKit, the cause could be outdated firmware. The Apple HomeKit app requires a certain OS to perform optimally.
Additionally, the Eufy cameras should have the most recent firmware to avoid any configuration issues. You can check if your devices are updated by visiting the eufySecurity app and looking at the System Version settings.
Add Camera to eufySecurity App
Before you can link your Eufy camera to the HomeKit app, connect it to the eufySecurity app. If you attempt to connect the camera without the corresponding app, you will have difficulty connecting them.
After signing in or creating an account with Eufy, you can move on to connecting your device to the app. When linking your camera to the eufySecurity app, you should follow all the steps for a successful configuration.
Add your camera to the eufy app by following these steps:
- Log into your Eufy account
- Visit the device page and tap Add Device
- Select your camera model
- Choose the base station of the system
- Press the SYNC button on the camera
- Tap Next and wait for the system to configure
It’s as simple as that! After you’ve linked your camera to the Eufy app successfully, you can move on to linking it to HomeKit. The Apple HomeKit configuration will be simple as well and will reconnect your cameras.
Remove and Add the Device Back on HomeKit
We will provide the proper steps if you attempt to link your Eufy camera to HomeKit and receive a “Couldn’t Add Accessory” message. Start by removing the Eufy device from the HomeKit app and restarting.
Follow these steps to add your Eufy device to the HomeKit:
- Open the eufySecurity app
- Tap on your Camera and scroll down until you see HomeKit Portal
- Tap Add Now and tap the confirmation Got It message
- Select Home and tap Continue
- Tap Add to the Home button
If you followed the steps properly, you should receive a confirmation message that HomeKit granted permission to the Eufy camera. You can confirm the connection again by visiting your Apple HomeKit app.
Frequently Asked Questions
You can get a Eufy device to work with HomeKit by connecting your devices to the eufySecurity app. Once you’ve connected the device to the Eufy app, you can enable the HomeKit in the device’s settings. After a successful connection, you will receive a confirmation message and can access your Eufy device in HomeKit.
If your cameras are not showing in HomeKit, the most common reason is improper configuration. A security camera needs to be linked to Apple HomeKit and have the right settings enabled. Ensure your cameras are connected to a 2.4GHz network frequency and your smart hub works correctly.
If you want to reset devices linked to HomeKit, the most effective way is resetting the device manually. Press and hold the device’s reset button until you notice the system reboot itself. HomeKit does not have a reset feature currently, and you will need to delete the device to link it again.
Conclusion
We know how frustrating it can be when a Eufy camera is not working in HomeKit. It can feel like the error messages will never end! However, if you follow the troubleshooting steps in this article, you will likely find the solution.
If you still face problems with a Eufy camera not working in HomeKit, you can contact Apple support for further assistance.