When looking for a home security system, it’s equally important to know which home security companies to avoid. As home security experts, we have reviewed countless home security companies to find the five you should avoid.
The five worst home security system companies that you should avoid are:
- Swann Home Security
- Deep Sentinel
- Cove Home Security
- Night Owl Home Security
- Northstar Home
These national home security system brands don’t provide a high-quality experience for their customers. Keep reading further to learn about the feedback from past customers and what these companies provide to customers.
What Makes a Home Security System Bad?
So, what makes a home security system company bad for homeowners? While most websites talk about the best home security systems, it’s important to learn which companies to avoid. Knowing to avoid a home security company will help you get out of bad contracts and low-quality equipment.
All of the worst home security system companies have the following characteristics:
- Unprofessional Customer Support
- Low-Quality Security Systems
- Unethical Contracts
- False Product Claims
When you need assistance, customer support provides little help and leaves you feeling frustrated. You shouldn’t put your home’s safety in an unreliable company’s hands. It’s best to work with a company you can count on when there is a safety problem.
The 5 Worst Home Security System Companies
Swann Home Security
Swann is a popular DIY home security system company that offers many security cameras and alarm products. The company has a long history and provides products for several countries. This home security company is not BBB-accredited and has several mentions of defective products by customers.
The build quality needs improvement, and the security cameras are very basic. When installing Swann cameras, you are solely responsible for surveillance using their mobile app. The home security company doesn’t offer surveillance services, which isn’t ideal for many homeowners. However, no monitoring means you don’t have a monthly fee.
Deep Sentinel
While Deep Sentinel shows promise, it must fix some security system issues. The company advertises itself are a proactive security company that prevents crimes before they happen. Deep Sentinel said that a security guard is assigned to your system and will help you in the case of suspicious activities.
However, the systems aren’t accurate enough, and many customers have reported the system not working as intended. The night vision on the cameras is poor, and it sometimes won’t alert anyone if someone is breaking into the home. Additionally, there are pricy yearlong contracts that can be restrictive for customers.
Cove Home Security
When reviewing the quality of this company’s products, it received the lowest ratings of any security company on the list. The DIY home security products include alarms and cameras with monitoring services. However, the company has trouble resolving system problems and leaves customers frustrated.
Additionally, a monthly fee is required for the security system to work. Once the product arrives, you will need to enter your credit card information for it to start operation. With these problems in mind, working with another provider is best. You can find better quality products and responsive customer support for a reasonable price.
Night Owl Home Security
With an F rating from the Better Business Bureau, working with Night Owl Home Security may not be the best choice. This company is known for its wired security camera systems, but there are some wireless camera options. The products are rather basic and don’t include any smart home features for customers.
Customer support seems to have trouble resolving technical difficulties and leaves homeowners with a down system. Additionally, some of the product descriptions include false information on features. The Night Owl 4 camera system claims to have audio capture features, but that is a false statement.
Northstar Home Security Systems
With a 1.2 rating on TrustPilot, the Northstar Home brand is notorious for controlling service contracts. Along with their subpar products, you are locked into a lengthy 5-year contract with an expensive amount to void the services. If you want to avoid difficulty canceling the services, we recommend choosing another provider.
Northstar has several lawsuits for deceptive sales tactics toward homeowners. You can find better equipment and contract terms with a company like Vivint or FrontPoint. We don’t see why anyone should choose this company over more reputable brands. The history of this company should be enough to scare you away for good.
Conclusion
Many good home security system brands are on the market, but you should avoid some home security companies. This article covered the worst options you should avoid at all costs for your home. The hassle and product quality of working with these companies are not worth the time for customers.
With these companies in mind, you can now decide on what company you hire for smart home devices!