Are you experiencing a SkyBell video doorbell that won’t connect to WiFi? A stable internet connection is necessary if you own a SkyBell. When your video doorbell doesn’t connect to WiFi, you may be curious about the solutions to this technical issue.
If your SkyBell video doorbell won’t connect to WiFi, the cause is generally a weak internet signal or incorrect network frequency. Users can solve this problem by upgrading the network connection and adjusting the system settings.
As home security system specialists, we know how frustrating it can be when a video doorbell won’t connect to WiFi. Keep reading further to learn more about troubleshooting a SkyBell video doorbell’s connectivity issues.
Why SkyBell Video Doorbell Won’t Connect to WiFi
You must check a few things when troubleshooting your SkyBell not connecting to WiFi. First, you should see if your SkyBell video doorbell has power coming to the device and can connect to WiFi.
If your SkyBell’s power is on, the most common culprit is the network router, not the device. WiFi cameras like the SkyBell require a stable internet connection, and a weak signal can cause the doorbell to face errors.
At Serious Home Security, we have helped readers solve connection problems for various devices. From Blurams to Merkury Innovations, many security cameras have difficulty connecting to WiFi.
Fortunately, you can do a few things immediately to improve the chances of solving this problem. The next section will cover five of the most effective troubleshooting steps for a SkyBell video doorbell that won’t connect to WiFi.
5 Ways to Fix a SkyBell Video Doorbell Not Connecting WiFi
Change to a 2.4GHz Network
One of the most common mistakes users make when connecting smart home devices is using a 5 GHz network. Video doorbells like the SkyBell require a 2.4GHz connection and won’t work with a 5GHz frequency.
If you attempt to connect your SkyBell with a 5GHz network, you will receive an error message from the app. Check to see if the network you are attempting to connect with is a 2.4GHz connection.
Reset Doorbell and Network Router
Did your SkyBell video doorbell suddenly disconnect and can’t connect again? If your video doorbell once worked, resetting the device and network may be the solution. Once you reset, you can reboot the connection between the device and the router.
When you want to soft reset your devices, the most common method is unplugging the power source and waiting 15-20 seconds. Once you plug the power source back into the device, check if you restored the connection.
Update the SkyBell Mobile App
If you have an outdated version of the SkyBell, you may encounter issues connecting to the internet. For users that don’t have auto-updates enabled, you should check your device to confirm the app is up-to-date.
When possible, you should enable auto-updates to ensure your SkyBell app has the latest firmware. SkyBell looks to improve the firmware and WiFi connection, requiring a system update.
Move Router Closer to the Device
SkyBell devices require a strong internet connection to capture video footage. If your home’s network router is far from the video doorbell, it may not receive an adequate signal. You can boost your internet signal to the device by moving the router closer.
Once you move the router near the SkyBell video doorbell, check if the device connects properly. If moving the router is impossible, you can install WiFi signal amplifiers or boosters in the home.
Upgrade Network Router
You may need to upgrade your network router if you need more bandwidth for the SkyBell device. At a minimum, a SkyBell video doorbell requires a 1.5Mbps upload speed that’s consistent.
You can determine the speed of your internet connection by using an online speed test website. If your network router is too slow, you can remove connections to the modem or purchase an improved replacement.
Frequently Asked Questions
If you want to reconnect your SkyBell doorbell to WiFi, you can do this by logging into the SkyBell app. Find the network settings menu in the app and input the login credentials for your property’s WiFi. If the connection is successful, the SkyBell will show a solid green light signifying it’s connected.
When you want to change networks linked to your SkyBell HD, you can do this by deleting the current connection in the app. After deleting the device, you can move on by adding a new SkyBell to the app. Once you activate sync mode, you can input the new WiFi credentials into the system.
SkyBell only works with a 2.4GHz connection. If you attempt to connect to a 5GHz network, you will receive an error on the SkyBell app. While most networks have both options, you may need to ask for assistance if your network provider doesn’t have a 2.4GHz signal. Once you connect to a 2.4GHz network, you will receive a successful device connection.
Conclusion
With the steps in this article, you can learn how to fix a SkyBell video doorbell that won’t connect to WiFi. Typically, the problem is with a weak network signal or outdated firmware that needs an update.
If you still have difficulties connecting your SkyBell to WiFi, contact SkyBell support for help.